How-To

How to enable Sentiment Analysis in Crow Canyon Applications

Applies To SharePoint Online Description Sentiment analysis evaluates input text to assign a sentiment score ranging from 0 (negative) to 1 (positive). This capability is useful in detecting sentiment and enables custom business process based on the sentiment. Crow Canyon uses Microsoft Azure Text Analytics API for this and you can find more information here. […]

How to apply color coding for tickets based on email communication (incoming/outgoing emails) for a ticket

Applies To: SharePoint Online Description: Crow Canyon IT/Facilities/Requests Management applications have email capture feature that allows technicians to send mail to requester directly from the ticket form and if requester reply back then it links that email to ticket. Both the outgoing email by technician and incoming email from requester are captured in the system. […]

Configuring permissions for List Views in Crow Canyon

Applies to: SharePoint On-Premises and Online Description It is not directly possible to configure permissions for the SharePoint list views in Out of the box SharePoint. This article describes the alternative solutions. Alternative Solutions: Option 1:  Create a web part page (workspace). Add a list view web part to the page. Configure the view filter […]

How to improve NITRO Forms performance using its unique features

Applies To: SharePoint Online and SharePoint On-Premises Description This article describes the features and related configurations in NITRO Forms that help to improve the forms performance, especially the loading time of New/Edit item forms. Please refer this article for other general performance configurations in Crow Canyon applications: https://www.crowcanyon.help/article/243/ First technique described uses the caching of […]

Custom CSS examples for NITRO Forms

Applies to: SharePoint Online and On-Premises Product: SharePoint Online – 2.0 SharePoint On-premises – 3.7 Description NITRO Forms has lot of built in functionality to create dynamic forms and customize the form UI as required in common business applications. For any custom requirements, you can add CSS and JavaScript on the form to change the UI […]

Manual and User Guide – DataSync (Auditing for SharePoint)

Applies to: SharePoint On-Premises Description Crow Canyon DataSync Tool for SharePoint is a server-side tool that synchronizes any SharePoint custom list to any ODBC-compliant database. Users can then use standard reporting tools of their choice (e.g. Crystal Reports, SQL Server Reporting Services, etc.) to run comprehensive reports on the exported SharePoint list data. Most importantly, […]

How to Change Case ID syntax in our Crow Canyon Application

Applies To: SharePoint Online Description: Case Id is default syntax and can be changed as required. In this article we will take example of changing “Case Id” to “Work Order Id” in our Crow Canyon Application. This requires changes to the notification utilities, any mail templates configured in send mail actions of Workflow manager or […]

How to implement Crow Canyon Ticketing System for different departments?

Applies To: SharePoint Online and SharePoint On-Premises Description: Generally permissions can be configured at the root site as sub sites inherit the permissions unless the permissions are broken. There might be cases where we need to have unique permissions for some of the lists. In such case, we can go for the list settings –> […]

Admin operations on different Crow Canyon On-Premises Solutions and features

Applies to: SharePoint On-Premises Description: This article describes the list of different solutions used in our application(s) along with the instructions to add/deploy/upgrade/retract solutions and activate/deactivate features. Different possible Admin operations: How to Add and deploy crow canyon solutions in the SharePoint Server? https://www.crowcanyon.help/article/311/ How to activate or deactivate crow canyon farm features in our […]