Applies To
SharePoint On-Premises
Description
This article describes the usage of groups in our Crow Canyon Service Request Applications and other NITRO Components.
Crow Canyon Service Request Application
| S.No | Use Case | List | Column | Support |
| 1 | Auto Notification to Assigned Team on Assigned Team/Assigned Staff change in Ticket | Tickets | Assigned Team | Assigned Team column allows to select individual users/AD groups/SharePoint groups but auto notifications work only if the selected value is a SharePoint group. Selected SharePoint group can have individual users and AD groups in it. |
| 2 | Service Level Agreement: Reassign Ticket to a Team when a Ticket is not responded/closed with in the given time (Response Due/Due Date/Escalation Time) | Actions | Reassign to Team | “Reassign to Team” column allows to select to individual users/AD groups/SharePoint groups but auto notifications work only if the selected value is a SharePoint group. Selected SharePoint group can have individual users and AD groups in it. |
| 3 | Root Cause/Problem workspace creation and set permissions | Configurations | Problem Workspace Investigation Team | Problem Workspace Investigation Team allows to select a SharePoint group or AD group. SharePoint group can have multiple individual users/ AD groups. Selected group in this column will be granted permissions on Problem workspace during the workspace creation. |
| 4 | Portal security settings | NA | NA | Portal security settings are configurable under Portal settings (Portal Settings –> Security Settings). It supports only SharePoint groups with individual users as members in it. |
| 5 | Auto notification to Assigned Staff on Assigned Staff change in Ticket | Tickets | Assigned Staff | “Assigned Staff” supports individual/multiple users in our application. Active Directory groups are not supported. |
NITRO Components
| S.No | NITRO Component | Feature | Support |
| 1 | NITRO Forms |
|
SharePoint groups that have individual users as members. |
| 2 | “Send Mail” action in Workflow Manager | Recipients | SharePoint Groups, AD Groups, SharePoint Groups that have individual users and AD groups as members are supported in recipients. |
| 2 | NITRO Email Manager and “Send Mail” action in NITRO Custom Actions | Recipients | SharePoint groups that have individual users as members are supported in recipients. |
| 3 | Link Tiles (NITRO Tiles and Arcs) | Permissions for Link Tiles | SharePoint groups that have individual users are supported. |
| 4 | Portal menu links | Permissions for Portal Menu bar links | SharePoint groups that have individual users are supported. |
