Troubleshooting steps for Crow Canyon Workflow Manager

Applies To: SharePoint Online and SharePoint On-Premises 2013/2016/2019/SharePoint Server Subscription Edition


This article describes the fixes for common issues in Crow Canyon NITRO Workflows.

Symptom 1:

Unable to edit a workflow. Or column in workflow condition is blank.

Root Cause

This can happen if a list column used in the workflow conditions has been deleted. Or column has been recreated after deletion but with a different internal name.


Recreate the column with same internal name. To find the internal name of deleted column, export workflow settings and find the column used in workflow conditions.

Go to Site Settings -> Crow Canyon NITRO Apps under Site Administration -> NITRO Workflows -> Export the workflow settings as shown below:

This will download the workflow settings file. Open the file and format the JSON using notepad++ and find the column that is having this issue at workflow level or action level as per the workflow configuration.