Crow Canyon Software Forum
call custom action asynchronously
Quote from Michelle on September 26, 2025, 12:48 pmGood Afternoon,
We have a submit button on a form that triggers a custom action. This custom action takes about 2 minutes to complete, during which the user just sees the custom action dialog with spinning icon.
Is there a way to either hide this dialog or invoke the custom action asynchronously, so the user doesn’t have to wait and see the almost blank custom action dialog the entire time?
Thank you,
Michelle
Good Afternoon,
We have a submit button on a form that triggers a custom action. This custom action takes about 2 minutes to complete, during which the user just sees the custom action dialog with spinning icon.
Is there a way to either hide this dialog or invoke the custom action asynchronously, so the user doesn’t have to wait and see the almost blank custom action dialog the entire time?
Thank you,
Michelle
Quote from supportTeam on September 26, 2025, 3:24 pmHi Michelle,
Custom Actions cannot run asynchronously because they execute within the context of the current user session. If the user navigates away from the popup while the action is still running, the process will be interrupted and may not complete as expected.
To avoid this issue, we recommend converting the Custom Action to a workflow. Workflows run in the background and are independent of the user session.
Could you please share more details about what the Custom Action does and the specific use case? We can further check this and suggest.
Hi Michelle,
Custom Actions cannot run asynchronously because they execute within the context of the current user session. If the user navigates away from the popup while the action is still running, the process will be interrupted and may not complete as expected.
To avoid this issue, we recommend converting the Custom Action to a workflow. Workflows run in the background and are independent of the user session.
Could you please share more details about what the Custom Action does and the specific use case? We can further check this and suggest.