Missing Attachments in SharePoint Tickets

Attachments on emails sent to a SharePoint list could be missing. This can especially be an issue for attachments on emails sent from Office Outlook for Mac and Outlook Web Access. 
Are attachments missing from e-mail messages that are sent to a SharePoint document library?
If attachments are missing from e-mail messages that are sent to a SharePoint Server 2010 document library, it might be because you associated the document library with an e-mail address. When you do this, Directory Management Service may not add the following two attributes:
·         internet Encoding = 1310720
·         mAPIRecipient = false
You must use Active Directory Service Interfaces (ADSI) to manually add these two missing attributes.
On servers that are running Windows Server 2008 or Windows Server 2008 R2, ADSI Edit is installed when you install the AD DS role to make a server a domain controller. You can also install Windows Server 2008 Remote Server Administration Tools (RSAT) on domain member servers or stand-alone servers. For more information, see Installing or Removing the Remote Server Administration Tools Pack8 (http://go.microsoft.com/fwlink/?LinkId=143345).
To add attributes by using ADSI Edit
  1. Click Start, and then click Run.
  2. In the Run dialog box, type Adsiedit.msc, and then click OK.
  3. In the ADSI Edit window, expand ADSI Edit, expand Domain [DomainName], expand DC=DomainName, DC=com, and then expand CN=Users.
  4. Right-click the user name to which you want to add the missing attributes, and then click Properties.
  5. In the Properties dialog box, double-click internet Encoding on the Attribute Editor tab.
  6. In the Integer Attribute Editor dialog box, type 1310720 in the Value box, and then click OK.
  7. In the Properties dialog box, double-click mAPIRecipient on the Attribute Editor tab.
  8. In the Boolean Attribute Editor dialog box, click False, and then click OK two times.

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