– In CCS Service Request a Ticket can be created directly from a page by adding ‘Crow Canyon Ticket Launcher’ web part as shown below
– Configure "Crow Canyon Ticket Launch" web part by following these steps
1. Edit a page and add Ticket launcher web part as shown below
2. Edit ‘Crow Canyon Ticket Launcher’ web part and configure as shown below
3. Save and Refresh page
4. Create Ticket by providing Category and IssueType values as shown below (without selecting Category and IssueType ‘Create Ticket’ link cannot be visible)
Ticket Launcher in CCS Service Request:
In CCS Service Request site Ticket Launcher can be seen on root site home page as shown below