For emails sent to the SharePoint ticket list, below is the syntax to map text in the body of the incoming email to fields on the Ticket. This is usually used when creating the email from a Web form (the code that is run when "Submit" is pressed on the Web form needs to create the email, address it to the SharePoint list’s email address, and put the data from the fields on the Web form into the format below so that
1. Subject line should end with $mapping string.
E.g. Subject: Problem with printer $mapping
2. All the fields that require mapping should be in separate line and format should be DisplayName of the field: Value of the field
E.g. Priority: High
Category: Hardware Problem