Office 365 Service Request: Re-assign a Ticket based on priority if it is not closed in time

Re-assign tickets if not closed within the due date and based on conditions like type of ticket and priority

Reassign a high priority ticket if it is not closed within due date of the ticket.

 (SLA based on Priority of Tickets)

Configure a workflow like below:



Next Create an Update Action like below to update Assigned Staff.



Leave a Reply