Office 365 Service Request: SLA to send reminder to staff before due date based on priority of Ticket

Send a remainder to Assigned Staff 1 hour before Due date of the ticket

Applies to: SharePoint Online

Description: This workflow is to send a reminder email to Assigned Staff, an hour before the due date of the ticket.

Detailed Steps:

Note: To know how to configure Due Date, refer –


Configure  workflow as shown below:

Create Send Mail action as shown below

Mail Template configuration:



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