How to auto assign a Ticket based on Sender email address?

Applies to: SharePoint Online and On-premesis

Requirement: Auto assign tickets (created via email) based on the sender email address.

– Create a timer workflow on tickets list like below.


a)      a) Create an “Update Item” action like below:

 b) If sender’s email address is an external email address, configure “Additional Requester Email” column in the conditions of “Update Item” action.



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