Applies to: SharePoint On-Premises

Requirement:  Configure a timer workflow to remind users after 2 hours of a high priority ticket creation if the ticket is not closed.

Steps:-

1. Go to Crow Canyon Workflow Manager.

 2. Click on "New Workflow" and create a timer workflow based on Created Date with conditions ("Request Status" not equal "Closed" AND "Priority" equal "High") as shown below

 3. Configure a send mail action in this workflow to notify users.

– Choose "Send Mail" action and click on "Add Action" button.

 – Configure Send Mail action like shown in below image.

 – Configure a mail template with placeholders in the mail subject and body as needed.

– Click Save.