Applies to: SharePoint Online and On-premises
Description
This article describes syntax to use placeholders in different Mail Templates in Crow Canyon Application.
Syntax in different places
SharePoint Online
1. Standard Auto notifications (Notification on Ticket Creation/Assignment/Completion)
Go to Application Administration -> Notifications -> Notification on Ticket Creation/ Assignment / Completion
Syntax:
<<Column display name>>
Ex: <<Assigned Staff>>
2. Crow Canyon Advanced Email Templates
Go to Tickets list -> Crow Canyon Mail Template from List ribbon -> Edit the default mail template, we can directly add placeholders to body or subject from right side columns list.
Syntax:
[[Column Internal Name||Column Display Name]]
Ex: [[AssignedStaff||Assigned Staff]]
3. Crow Canyon Workflow Manager (Send Mail actions)
Go to Application Administration -> Crow Canyon Nitro Apps -> Crow Canyon Workflow Manager -> Edit the Workflows which are having the send mail actions and modify the mail templates
Syntax:
[[Column Internal Name||Column Display Name]]
Ex: [[AssignedStaff||Assigned Staff]]
SharePoint On-premises
1. Standard auto notifications (Notification on Ticket creation/Assignment/Resolution/ Completion/ Reactivation)
Go to Application Administration -> Notifications -> Edit Notification on Ticket Creation/ Assignment/ Resolution/ Completion/ Resolution
Syntax:
<<Column display name>>
Ex: <<Assigned Staff>>
2. Crow Canyon Advanced Email Templates
Go to Tickets list -> List Settings -> Crow Canyon Advanced Email Settings -> Email Subject and Body, we can directly copy and paste the placeholders to body or Subject from right side Columns in list.
Syntax:
<<Column display name>>
Ex: <<Assigned Staff>>
3. Crow Canyon Workflow Manager
Go to Settings -> Crow Canyon Workflow Manager -> Edit the Workflows which are having the send mail actions.
We can directly add placeholders to the Body or Subject from right side columns list
Syntax:
[[Column Internal Name||Column Display Name]]
Ex: [[AssignedStaff||Assigned Staff]]
