NITRO Workflow configurations for two level approval process

Applies To: SharePoint Online and SharePoint On-premises

Please refer main article on Two-level Approval Functionality for the detailed description and other configurations. This article describes the workflow configurations required for approval process described in that article. And ensure that the required list schema is created before configuring these custom actions.


Workflow 1: Notify approver on task creation

Create a workflow on “Item Added” event on Approval Task list.

Send Mail action

Mail Template

Workflow 2: Notify Requester on Ticket Approve/Deny

Action 1: Send Mail to Requester on Ticket Approval

Mail Template

Action 2: Send Mail to Requester on Ticket denied

Mail Template