When adding a new ticket or contact, users are unable to type in the first field. If they move the cursor to another field then back to the first field, they can then begin typing. This doesn’t happen in Firefox but the enterprise is set up with Internet Explorer and IE users have to do this with every ticket.
For this we have work around as mentioned below.
a. Go to List Settings for the Ticket list
b. Create a dummy field (column) in ticket list. Name can be “Dummy Field” and it is a field type of “Single line of text”
3. Make the newly created Dummy Field as first column as mentioned below.
Click on Item content type.
Click on Column order
Change “position from top” for Dummy field to 1