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Workflow Auto-Fill

#1 · April 1, 2022, 2:03 pm

I have setup Email Sync successfully so emails are converted into IT Help Desk Tickets.

In our Tickets SharePoint list, we have a required column for "Site Location", which is populated by Auto-Fill via traditional Ticket creation using a form.

Is there a way to trigger the Auto-Fill feature when Email Sync is used to create a ticket? If not, what is best method to get this field?

$getaduserproperty (Field is available in Active Directory) or $getspuserproperty ?

Auto-Fill is configured as follows:
Based on logged in User, with Fill in User column checked and set to "Requester". Mapping uses "Site Location" as column name and User Property is "Office".

#2 · April 1, 2022, 3:36 pm

To populate sender user information in case of email to Ticket conversion, we need to configure this in General Configurations under application administration.

Go to site contents --> Configurations list --> list settings --> edit 'Requester meta data column4' choice column and add 'Staff Location' option and save the column settings. Go to site settings --> site administration --> Crow Canyon NITRO Site settings --> Cache Site metadata --> click on Reset Cache.

Go to Application Administration --> General Configurations tab --> click on tile 'General Configurations' --> configure 'Staff Location' mapping to 'Office' as shown below and save the settings.

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