1. Create a new custom list "Recurring Ticket Template" in helpdesk site.

2. Create below required fields in this list. 

S.No	Field Internal Name	Field Display Name	Field Type
1.	Category	Category	Lookup to Category list
2.	IssueType	Issue Type	Lookup to IssueType list
3.	Description	Description	Multiline text
4.	Requester	Requester	Person or group
5.	RecurrenceType	Recurrence Type	Choice field Values: Daily, Weekly, Monthly, Yearly, Specific Date
6.	StartDate	Start Date	Date and Time
7.	SpecificDate	Specific Date	Date and Time

Note: Additional fields can also be created and correspoinding mappings should be done in the workflows configuration.

3. Configure Recurrence Schedule workflows in Workflow manager app for Yearly, Monthly, Weekly, Daily recurrences.

 Go to Application Administration –> Crow Canyon Nitro Apps –> Crow Canyon Workflow Manager App

a) Create Yearly Recurrence Schedule Workflow like below:

create an action (Create New Ticket) like below:

 

b) Create Monthly  Recurrence Schedule Workflow like below:

create an action (Create New Ticket):

Same as Yearly recurrence schedule workflow

c) Create Weekly Recurrence Schedule Workflow like below:

   

create an action (Create New Ticket):

Same as Yearly recurrence schedule workflow

d) Create Daily Recurrence Schedule Workflow like below:

   

 create an action (Create New Ticket):

Same as Yearly recurrence schedule workflow

e) Create Recurring Schedule workflow for Specific Dates:

create a workflow in Workflow Manager app like below with the recurrence pattern in the Repeat interval section.

Create action Item:

Same as Yearly recurrence schedule workflow

Please refer examples for configuring Recurrence Tickets from this article: https://www.crowcanyon.help/article/237

Note: For better performance, do not configure more repeat interval in these timer workflows.