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ID # not showing in edit mode

When the form is in view the erf # shows, however when you select edit to make changes to the form, the erf # is not available.  How can I correct this to show the number? Screenshots are attached.

 

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Hi @julie.stiles@fcso.com,

I usually see that happen if the field is a calculated column. Calculated columns, by design, only show on the display form. What type of column is the ERF # column?

@james

It is a counter column.

@james

Hi - have you had an opportunity to research this problem?

 

 

Hi Julie,

This issue could happen if any form event actions are configured to update the "ERF #" column value on the edit form.

Please go to the list -> List Settings -> Crow Canyon NITRO Forms -> Advanced -> Form Event Actions -> Check if form event action is configured to update the "ERF#" column value.

Also, please let us know when this issue is happening, like on edit form load or any column value change.

 

@crow-canyon-support

 

Hello - this is happening when we are opening the form to edit.  I checked the Form Event Action and it is not configured to update the "ERF#" column value.

Thank you!

Julie

Hi - please send us the list template and the NITRO forms settings file to investigate this issue further.

To save the list as template, go to the list -> List Settings -> Save list as template.

Please refer https://www.crowcanyon.help/article/445/ article to export NITRO forms settings.

You can send us these files via email (crowcanyonsupport@crowcanyon.com).

@crow-canyon-support

Hello! Unfortunately, I am unable to access this part of the site.  Is there another way to access the information?

There is no other way, please ask the user who has full control permissions on the site.