Crow Canyon Software Forum
Removing FW: and $mapping from the Outlook > Sharepoint add-in
Do you get a ton of emails? Are you constantly telling people to submit a ticket? Crow Canyon made a sweet add-in for Outlook to simplify that.
My team loves the Outlook add-in with all of the email requests we get, and our ticket creation rate has increased significantly since we implemented the use of it. For those that don't know what this is, check out this great article.
The only "problem" is that it creates the ticket title as: FW: need help URGENT $mapping
To solve this, I created a quick workflow and wanted to share it with the group.
To start, navigate to Nitro Studio Apps > Nitro Workflows > New Workflow
Workflow Name: Remove FW and mapping
List: Tickets
When: an item is modified
Enable the Trigger Option for processing on automatic items created. (Sharepoint App creates the item since it's being converted from an Email Ticket)
Conditions
When Title contains $mapping
Actions
New Action > Update Item
Items: Current
Column Mappings
Column Name: Title
Column Value: $regextract([Title|Title],@FW: (.+) \$mapping)
Save it all and your tickets will now change from:
to
