Frequently asked questions in Configurable Employee Portal

Master FAQ of Portal settings

Applies to: SharePoint Online and SharePoint On-Premises

1. How to configure © copyright symbol in the Portal

2. How to add new items under "Notifications" and "Other Links" section?

3. How to configure Quick Links with default field values?

4. The Cancel button on the Submit New Ticket page navigates to View Submitted Tickets page. Is that the correct path?

5. Other Links not having any data?

Please refer #5 from https://www.crowcanyon.help/article/197

6. ‘Contact us’ Link/Mailto link does not open Outlook, it goes to other link. What is the correct configuration?

7. What are the image resolution sizes in Portal?

8. How to configure Security settings for end uses in the Portal?

9. How to add fields into new/edit/display forms in the Portal?

10. How to configure cascading funcitonality between three lokkup columns in Portal?

11. How to configure Advanced lookup column settings in Portal?

12. How to add/modify the banner image in the Portal?

13. How to configure ‘User Information/Requester Properties’ in Portal pages?

To configure requester details auto populate in ticket new form refer https://www.crowcanyon.help/article/209

14. How to configure Portal Theme settings and how to upload own theme css files?

To configure Portal Theme settings refer: https://www.crowcanyon.help/article/210

15. Issue: Requester details are not populating in Configurable Portal

To populate Requester details please refer: https://www.crowcanyon.help/article/212

16. Issue: How to configure Portal forms to open in dialog mode?

To configure the list ticket forms, search KB forms to open in dialog mode in the Portal pages, please refer https://www.crowcanyon.help/article/352