Applies To: SharePoint Online Description: Crow Canyon IT/Facilities/Requests Management applications have email capture feature that allows technicians to send mail to requester directly from the ticket form and if requester reply back then it links that email to ticket. Both the outgoing email by technician and incoming email from requester are captured in the system. […]

Applies to: SharePoint On-Premises and Online Description It is not directly possible to configure permissions for the SharePoint list views in Out of the box SharePoint. This article describes the alternative solutions. Alternative Solutions: Option 1:  Create a web part page (workspace). Add a list view web part to the page. Configure the view filter […]

Applies To: SharePoint Online and SharePoint On-Premises Description This article describes the features and related configurations in NITRO Forms that help to improve the forms performance, especially the loading time of New/Edit item forms. Please refer this article for other general performance configurations in Crow Canyon applications: https://www.crowcanyon.help/article/243/ First technique described uses the caching of […]

Applies to: SharePoint Online and On-Premises Product:SharePoint Online – 2.0SharePoint On-premises – 3.7 Description NITRO Forms has lot of built in functionality to create dynamic forms and customize the form UI as required in common business applications. For any custom requirements, you can add CSS and JavaScript on the form to change the UI and functionality. […]

Applies to: SharePoint Online and On-Premises Description Crow Canyon DataSync Tool for SharePoint is a server-side tool that synchronizes any SharePoint custom list to any ODBC-compliant database. Users can then use standard reporting tools of their choice (e.g. Crystal Reports, SQL Server Reporting Services, etc.) to run comprehensive reports on the exported SharePoint list data. […]

Applies To: SharePoint Online Description: Case Id is default syntax and can be changed as required. In this article we will take example of changing “Case Id” to “Work Order Id” in our Crow Canyon Application. This requires changes to the notification utilities, any mail templates configured in send mail actions of Workflow manager or […]

Applies To: SharePoint Online and SharePoint On-Premises Description: Generally permissions can be configured at the root site as sub sites inherit the permissions unless the permissions are broken. There might be cases where we need to have unique permissions for some of the lists. In such case, we can go for the list settings –> […]

Applies To SharePoint Online and SharePoint On-Premises Description This article describes the steps to configure item level permissions using Crow Canton NITRO Workflows such that Tickets created for a particular Category will be visible to particular SharePoint user(s) or SharePoint group(s). This can be done based on some other parameter instead of Category and also […]

Applies To: SharePoint Online and SharePoint On-Premises Description: By default, the portal quick links are visible for all the users. If we need to show particular quick link only to users present in a SharePoint group, we need to configure a script for the quick link to achieve this. Summary of Steps: Create the required […]

Applies To: SharePoint Online Description/Symptom: To manage the content like list views, reports, tiles and dials etc. in the workspace pages, we generally edit the page and edit the required web part in the browser. Google Chrome browser may throw exception “Chrome detected unusual code on this page and blocker it to protect your personal […]