Email

How to configure approve via email feature using NITRO Workflow Manager

Applies To: SharePoint Online Description:  In general Crow Canyon approver feature creates a task for approver and notifies with the link to edit form of the task so that Approver can set the decision and complete the approver task. If the approval feature is configured using Crow Canyon Advanced Approval App, then this article does […]

SharePoint Online: Troubleshooting steps for Outgoing emails in Crow Canyon Applications

Outgoing email issues in Crow Canyon SharePoint Online based application Applies to: SharePoint Online   Troubleshooting steps for Outgoing Emails   Issue: Recipients are not receiving any notifications from Crow Canyon Application 1. If users are not receiving any auto notifications i.e. Notification on Ticket Creation, Assignment, Completion then verify the users (Requester, Assigned Staff, […]

Prevent duplicate/continuous tickets creation and auto notifications

How to stop duplicate or continuous notifications in SharePoint Online Applies To: SharePoint Online Description: We have the Crow Canyon Email Sync App that helps in creating the tickets when an email is reached to a mailbox. we need to configure the Email Sync Setting in this app to achieve this functionality. Please refer https://www.crowcanyon.info/nitro/appmanual_v2/configuring-email-sync.html […]

How to send mail from a SharePoint list item with one click

Send a predefined email with required format and placeholders with a single click from the list item Applies to: SharePoint Online and On-Premises Description: This article desciribes about how to send an email from a SharePoint list with one click. This can be done with Crow Canyon Workflow Manager and Custom Actions solutions. Note: For […]

Installation of Outlook Addin for Crow Canyon Product

How to install Crow Canyon Outlook Addin Applies To: SharePoint Online and SharePoint On-Premises Crow Canyon Outlook Add-in is used to create new Tickets from Emails in the mailbox or link the emails to existing Tickets in our Help Desk Application. Please download the Crow Canyon Outlook to SharePoint Add in Package from OutlookSharePointAddin. Steps […]

How to use internal mailbox for sending mails for Workflow Manager Send Mail action

Use internal account to send mails from Workflow Manager to avoid spam and better delivery of mails Applies to: SharePoint Online NITRO Workflows Introduction NITRO Workflows by default sends emails using SendGrid service. This can sometimes cause mail delivery issues as SendGrid server IPs may not be trusted by receiving server. Also, mails originating outside […]

How to configure external email address as “From Address” in the Notifications Utilities?

Applies to: SharePoint On-Premises and SharePoint Online Description: Crow Canyon service request application standard auto notifications takes the from address from standard notifications utilities and will send mails to recipients. As part of the standard installation configurations, from address in different environments are configured as described below: On-premises: The notifications utilities takes the “from address” […]

Troubleshooting steps for Outgoing emails in Crow Canyon application

Troubleshooting steps for Outgoing emails Applies to: SharePoint On-Premises 2013 and 2016   Troubleshooting steps for Outgoing Emails Please refer this article to ensure that standard SharePoint email functionality is working in your environment: https://www.crowcanyon.help/article/322/ Below steps are useful only if standard incoming and outgoing email functionality is working.   Case 1: If auto notifications are […]

Frequently asked questions for Crow Canyon Email Sync App

Applies To: SharePoint Online Crow Canyon Email Sync App Overview Crow Canyon Email sync app is an add-in for O365. SharePoint online doesn’t have built-in functionality similar to Announcements Lists in on-premises where emails sent to a particular address are automatically added to the list in SharePoint. This App plugs this functionality gap by monitoring […]