NITRO Studio- Workflows

How to use internal mailbox for sending mails from NITRO Workflow Manager and Approval App

Applies to: SharePoint Online NITRO Workflows and Advanced Approval App Introduction This articles has details for using an internal account to send mails from Workflow Manager and Approval App. Using an internal account results in better mail delivery as mail sent from external servers can be considered as spam by the receiving servers. This article […]

How to configure Recurrence feature using Crow Canyon NITRO Workflows?

How to configure Recurrence feature using Crow Canyon NITRO Workflows Applies to: SharePoint Online   Description   There are many business scenarios where SharePoint list items need to be created based on Daily, Monthly, Yearly basis or based on specific dates. This is used for cases like recurring maintenance tasks for Assets, renewing Contracts etc., […]

Configure Approver functionality using NITRO Workflow Manager – Workflow 2

Applies To: SharePoint Online and SharePoint On-premises Please make sure that the required list schema is created before start configuring this workflow, please refer https://www.crowcanyon.help/article/299 article for list schema details. Workflow 2: Create a workflow on Change Requests list “on item modified” event. Configure workflow as shown below Action1: Create the Change Request Approver task […]

Configure Approver functionality using NITRO Workflow Manager – Workflows 3 and 4

Applies To: SharePoint Online and SharePoint On-premises Please make sure that the required list schema is created before start configuring this workflow, please refer https://www.crowcanyon.help/article/299 article for list schema details. Workflow3: Create a workflow on Change Request Approver Tasks list “on item created” event. Configure workflow as shown below. Action 1: Notify the approver about […]

How to configure mail template in Workflow Manager with Case Id syntax [CaseId: value]?

Applies to: SharePoint Online and SharePoint On-Premises Description: If the Case Id syntax “[CaseId: value]” present in the mail subject, our application links that email to ticket instead of creating new duplicate ticket. In standard notification utilities we can directly include this syntax, but in Workflow Manager “[“and “]” characters are reserved ones so we […]

How to configure Assets Preventive Maintenance using Crow Canyon NITRO Workflow Manager for O365

Applies to: SharePoint Online (O365) Description: Recurring maintenance tasks and schedules can be set up to track repairs and routine service. Schema: “Asset Catalog” list that has “Maintenance Schedule” and “Template” lookup fields. By design, Assets list is linked to Asset Catalog and it has a column “Enable Maintenance”. If an Asset is maintenance enabled […]

Notify Requester/Staff whenever there is an update to the ticket Work Log

Applies to: SharePoint online and SharePoint On-premises Description: To notify requester/staff whenever there is an update to the ticket “Work Log”. Details: Disable Notify Assigned Staff on Incoming Email: When Requester sends an email to the existing ticket, staff will receive notification and “Work Log” of the ticket will be updated with truncated mail body. […]